Automotive Service Mechanics

Automotive Service Technicians and Mechanics Do you have a passion for cars and a strong mechanical aptitude? The career education information presented here will help you learn more about automotive service, the job outlook, the career training required, and the career opportunities.

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Automotive Service Mechanics

Automotive Service Technicians and Mechanics Do you have a passion for cars and a strong mechanical aptitude? The career education information presented here will help you learn more about automotive service, the job outlook, the career training required, and the career opportunities.

Learn more in the career education information listed below:

• Job Description
• Employment
• Job Outlook
• Related Occupations
• Working Conditions
• Education, Training & Qualifications
• Salary Expectations
• Associations, Resources & Accreditation

Overview

• Formal automotive technician training is the best preparation for these challenging technology-based jobs.
• Opportunities should be very good for automotive service technicians and mechanics with good diagnostic and problem-solving skills and knowledge of electronics and mathematics.
• Automotive service technicians and mechanics must continually adapt to changing technology and repair techniques as vehicle components and systems become increasingly sophisticated.

Job Description

Anyone whose car or light truck has broken down knows the importance of the jobs of automotive service technicians and mechanics. The ability to diagnose the source of a problem quickly and accurately - a most valuable skill - requires good reasoning ability and a thorough knowledge of automobiles. Many technicians consider diagnosing hard-to-find troubles one of their most challenging and satisfying duties.

The work of automotive service technicians and mechanics has evolved from simply mechanical to high technology. Today integrated electronic systems and complex computers run vehicles and measure their performance while on the road. Automotive service technicians have developed into diagnostic, high-tech problem solvers. Technicians must have an increasingly broad base of knowledge about how vehicles' complex components work and interact, as well as the ability to work with electronic diagnostic equipment and computer-based technical reference materials.

Automotive service technicians and mechanics use these high-tech skills to inspect, maintain, and repair automobiles and light trucks with gasoline engines. The increasing sophistication of automotive technology now relies on workers who can use computerized shop equipment and work with electronic components, while maintaining their skills with traditional handtools. Because of these changes in the occupation, workers are increasingly called "automotive service technicians," and the title "mechanic" is being used less and less frequently.

When mechanical or electrical troubles occur, technicians first get a description of the symptoms from the owner or, if they work in a large shop, the repair service estimator who wrote the repair order. To locate the problem, technicians use a diagnostic approach. First, they test to see if components and systems are proper and secure, and then isolate those components or systems that could not logically be the cause of the problem. For example, if an air conditioner malfunctions, the technician's diagnostic approach can pinpoint a problem as simple as a low coolant level or as complex as a bad drive-train connection that has shorted out the air conditioner. Technicians may have to test drive the vehicle or use a variety of testing equipment, such as onboard and hand-held diagnostic computers or compression gauges, to identify the source of the problem. These tests may indicate whether a component is salvageable or if a new one is required to get the vehicle back in working order.

During routine service inspections, technicians test and lubricate engines and other major components. In some cases, the technician may repair or replace worn parts before they cause breakdowns that could damage critical components of the vehicle. Technicians usually follow a checklist to ensure that they examine every critical part. Belts, hoses, plugs, brake and fuel systems, and other potentially troublesome items are among those closely watched.

Service technicians use a variety of tools in their work. They use power tools, such as pneumatic wrenches to remove bolts quickly, machine tools like lathes and grinding machines to rebuild brakes, welding and flame-cutting equipment to remove and repair exhaust systems, and jacks and hoists to lift cars and engines. They also use common handtools like screwdrivers, pliers, and wrenches to work on small parts and in hard-to-reach places.

In modern repair shops, service technicians compare the readouts from diagnostic testing devices to the benchmarked standards given by the manufacturer of the components being tested. Deviations outside of acceptable levels are an indication to the technician that further attention to an area is necessary. The testing devices diagnose problems and make precision adjustments with precise calculations downloaded from large computerized databases. The computerized systems provide automatic updates to technical manuals and unlimited access to manufacturers' service information, technical service bulletins, and other information databases, which allow technicians to keep current on trouble spots and to learn new procedures.

Automotive service technicians in large shops have increasingly become specialized. For example, transmission technicians and rebuilders work on gear trains, couplings, hydraulic pumps, and other parts of transmissions. Extensive knowledge of computer controls, diagnosis of electrical and hydraulic problems, and other specialized skills are needed to work on these complex components, which employ some of the most sophisticated technology used in vehicles. Tune-up technicians adjust the ignition timing and valves, and adjust or replace spark plugs and other parts to ensure efficient engine performance. They often use electronic test equipment to isolate and adjust malfunctions in fuel, ignition, and emissions control systems.

Automotive air-conditioning repairers install and repair air conditioners and service components, such as compressors, condensers, and controls. These workers require special training in Federal and State regulations governing the handling and disposal of refrigerants. Front-end mechanics align and balance wheels and repair steering mechanisms and suspension systems. They frequently use special alignment equipment and wheel-balancing machines. Brake repairers adjust brakes, replace brake linings and pads, and make other repairs on brake systems. Some technicians and mechanics specialize in both brake and front-end work.

Working Conditions

Almost half of automotive service technicians work a standard 40-hour week, but over 30 percent work more than 40 hours a week. Many of those working extended hours are self-employed technicians. To satisfy customer service needs, some service shops offer evening and weekend service. Generally, service technicians work indoors in well-ventilated and lighted repair shops. However, some shops are drafty and noisy. Although they fix some problems with simple computerized adjustments, technicians frequently work with dirty and greasy parts, and in awkward positions. They often lift heavy parts and tools. Minor cuts, burns, and bruises are common, but technicians usually avoid serious accidents when the shop is kept clean and orderly and safety practices are observed.

Employment

Automotive service technicians and mechanics held about 840,000 jobs in 2000. The majority worked for retail and wholesale automotive dealers, independent automotive repair shops, or automotive service facilities at department, automotive, and home supply stores. Others found employment in gasoline service stations; taxicab and automobile leasing companies; Federal, State, and local governments; and other organizations. About 18 percent of service technicians were self-employed.

Education, Training & Qualifications

Automotive technology is rapidly increasing in sophistication, and most training authorities strongly recommend that persons seeking automotive service technician and mechanic jobs complete a formal training program in high school or in a postsecondary vocational school. However, some service technicians still learn the trade solely by assisting and learning from experienced workers.

Many high schools, community colleges, and public and private vocational and technical schools offer automotive service technician training programs. The traditional postsecondary programs usually provide a thorough career preparation that expands upon the student's high school repair experience.

Postsecondary automotive technician training programs vary greatly in format, but normally provide intensive career preparation through a combination of classroom instruction and hands-on practice. Some trade and technical school programs provide concentrated training for 6 months to a year, depending on how many hours the student attends each week. Community college programs normally spread the training over 2 years; supplement the automotive training with instruction in English, basic mathematics, computers, and other subjects; and award an associate degree or certificate. Some students earn repair certificates and opt to leave the program to begin their career before graduation. Recently, some programs have added to their curriculums training on employability skills such as customer service and stress management. Employers find that these skills help technicians handle the additional responsibilities of dealing with the customers and parts vendors.

High school programs, while an asset, vary greatly in quality. The better programs, such as the Automotive Youth Education Service (AYES), with 150 participating schools and more than 300 participating dealers, conclude with the students receiving their technician's certification and high school diploma. Other programs offer only an introduction to automotive technology and service for the future consumer or hobbyist. Still others aim to equip graduates with enough skills to get a job as a mechanic's helper or trainee mechanic.

The various automobile manufacturers and their participating dealers sponsor 2-year associate degree programs at postsecondary schools across the Nation. The Accrediting Commission of Career Schools and Colleges of Technology (ACCSCT) currently certifies a number of automotive and diesel technology schools. Schools update their curriculums frequently to reflect changing technology and equipment. Students in these programs typically spend alternate 6- to 12-week periods attending classes full time and working full time in the service departments of sponsoring dealers. At these dealerships, students get practical experience while assigned to an experienced worker who provides hands-on instruction and time-saving tips.

The National Automotive Technicians Education Foundation (NATEF), an affiliate of the National Institute for Automotive Service Excellence (ASE), establishes the standards by which training facilities become certified. Once the training facility achieves these minimal standards, NATEF recommends the facility to ASE for certification. The ASE certification is a nationally recognized standard for programs offered by high schools, postsecondary trade schools, technical institutes, and community colleges that train automobile service technicians, collision repair and refinish technicians, engine machinists, and medium/heavy truck technicians. Automotive manufacturers provide ASE certified instruction, service equipment, and current model cars on which students practice new skills and learn the latest automotive technology. While ASE certification is voluntary, it does signify that the program meets uniform standards for instructional facilities, equipment, staff credentials, and curriculum. To ensure that programs keep up with ever-changing technology, repair techniques, and ASE standards, the certified programs are subjected to periodic compliance reviews and mandatory recertification. NATEF program experts also review and update program standards to match the level of training and skill-level achievement necessary for success in the occupation. In mid-2000, 1,491 high school and postsecondary automotive service technician training programs had been certified by ASE, of which 1,200 trained automobile service technicians, 224 instructed collision specialists, and 62 trained diesel and medium/heavy truck specialists.

For trainee automotive service technician jobs, employers look for people with strong communication and analytical skills. Technicians need good reading, mathematics, and computer skills to study technical manuals and to keep abreast of new technology and learn new service and repair procedures and specifications. Trainees also must possess mechanical aptitude and knowledge of how automobiles work. Most employers regard the successful completion of a vocational training program in automotive service technology as the best preparation for trainee positions. Experience working on motor vehicles in the Armed Forces or as a hobby also is valuable. Because of the complexity of new vehicles, a growing number of employers require completion of high school and additional postsecondary training. Courses in automotive repair, electronics, physics, chemistry, English, computers, and mathematics provide a good educational background for a career as a service technician.

There are more computers aboard a car today than aboard the first spacecraft. A new car has from 10 to 15 onboard computers, operating everything from the engine to the radio. Some of the more advanced vehicles have global positioning systems, Internet access, and other high-tech features integrated into the functions of the vehicle. Therefore, knowledge of electronics and computers has grown increasingly important for service technicians. Engine controls and dashboard instruments were among the first components to use electronics, but now, everything from brakes to transmissions and air-conditioning systems to steering systems is run primarily by computers and electronic components. In the past, a specialist usually handled any problems involving electrical systems or electronics. Now that electronics are so common, it is essential for service technicians to be familiar with at least the basic principles of electronics. Electrical components or a series of related components account for nearly all malfunctions in modern vehicles.

In addition to electronics and computers, automotive service technicians will have to learn and understand the science behind the alternate fuel vehicles that have begun to enter the market. The fuel for these vehicles will come from the dehydrogenization of water, electric fuel cells, natural gas, solar power, and other nonpetroleum-based sources. Some vehicles will even capture the energy from brakes and use it as fuel. As vehicles with these new technologies become more common, technicians will need additional training to learn the science and engineering that makes them possible.

Beginners usually start as trainee technicians, mechanics' helpers, lubrication workers, or gasoline service station attendants, and gradually acquire and practice their skills by working with experienced mechanics and technicians. With a few months' experience, beginners perform many routine service tasks and make simple repairs. It usually takes 2 to 5 years of experience to become a journey-level service technician, who is expected to quickly perform the more difficult types of routine service and repairs. However, some graduates of postsecondary automotive training programs are often able to earn promotion to the journey level after only a few months on the job. An additional 1- to 2- years' experience familiarizes mechanics and technicians with all types of repairs. Difficult specialties, such as transmission repair, require another year or two of training and experience. In contrast, brake specialists may learn their jobs in considerably less time because they do not need a complete knowledge of automotive repair.

In the past, many persons became automotive service technicians through 3- or 4-year formal apprenticeship programs. However, apprenticeships have become rare, as formal vocational training programs in automotive service technology have become more common.

At work, the most important possessions of technicians and mechanics are their handtools. Technicians and mechanics usually provide their own tools, and many experienced workers have thousands of dollars invested in them. Employers typically furnish expensive power tools, engine analyzers, and other diagnostic equipment, but technicians accumulate handtools with experience. Some formal training programs have alliances with tool manufacturers that help entry-level technicians accumulate tools during their training period.

Employers increasingly send experienced automotive service technicians to manufacturer training centers to learn to repair new models or to receive special training in the repair of components, such as electronic fuel injection or air-conditioners. Motor vehicle dealers also may send promising beginners to manufacturer-sponsored mechanic training programs. Employers typically furnish this additional training to maintain or upgrade employee skills and increase their value to the dealership. Factory representatives also visit many shops to conduct short training sessions.

Voluntary certification by Automotive Service Excellence (ASE) has become a standard credential for automotive service technicians. Certification is available in 1 or more of 8 different service areas, such as electrical systems, engine repair, brake systems, suspension and steering, and heating and air conditioning. For certification in each area, technicians must have at least 2 years of experience and pass a written examination. Completion of an automotive training program in high school, vocational or trade school, or community or junior college may be substituted for 1 year of experience. In some cases, graduates of ASE-certified programs achieve certification in up to three specialties. For certification as a master automotive mechanic, technicians must be certified in all eight areas. Mechanics and technicians must retake each examination at least every 5 years to maintain their certifications.

Experienced technicians who have leadership ability sometimes advance to shop supervisor or service manager. Those who work well with customers may become automotive repair service estimators. Some with sufficient funds open independent repair shops.

Job Outlook

Job opportunities in this occupation are expected to be very good for persons who complete automotive training programs in high school, vocational and technical schools, or community colleges. Persons with good diagnostic and problem-solving skills, and whose training includes basic electronics skills, should have the best opportunities. For well-prepared people with a technical background, automotive service technician careers offer an excellent opportunity for good pay and the satisfaction of highly skilled work with vehicles incorporating the latest in high technology. However, persons without formal automotive training are likely to face competition for entry-level jobs.

Employment of automotive service technicians and mechanics is expected to increase about as fast as the average through the year 2010. The growing complexity of automotive technology necessitates service by skilled workers, contributing to the growth in demand for highly trained mechanics and technicians. Employment growth will continue to be concentrated in motor vehicle dealerships and independent automotive repair shops. Many new jobs will also be created in small retail operations that offer after-warranty repairs, such as oil changes, brake repair, air conditioner service, and other minor repairs generally taking less than 4 hours to complete. Fewer national department store chains will provide auto repair services in large shops. Employment of automotive service technicians and mechanics in gasoline service stations will continue to decline, as fewer stations offer repair services.

In addition to job openings due to growth, a substantial number of openings will be created by the need to replace experienced technicians who transfer to other occupations, retire, or stop working for other reasons. Most persons who enter the occupation can expect steady work, because changes in general economic conditions and developments in other industries have little effect on the automotive repair business.

Salary Expectations

Median hourly earnings of automotive service technicians and mechanics, including commission, were $13.70 in 2000. The middle 50 percent earned between $9.86 and $18.67 an hour. The lowest 10 percent earned less than $7.59, and the highest 10 percent earned more than $23.67 an hour. Median annual earnings in the industries employing the largest numbers of service technicians in 2000 were as follows:

• Local government $16.90
• New and used car dealers $16.87
• Auto and home supply stores $12.35
• Automotive repair shops $12.15
• Gasoline service stations $11.86

Many experienced technicians employed by automotive dealers and independent repair shops receive a commission related to the labor cost charged to the customer. Under this method, weekly earnings depend on the amount of work completed. Employers frequently guarantee commissioned mechanics and technicians a minimum weekly salary. Many master technicians earn from $70,000 to $100,000 annually.

Some automotive service technicians are members of labor unions such as the International Association of Machinists and Aerospace Workers; the International Union, United Automobile, Aerospace and Agricultural Implement Workers of America; the Sheet Metal Workers' International Association; and the International Brotherhood of Teamsters.

Related Occupations

Other workers who repair and service motor vehicles include automotive body and related repairers, diesel service technicians and mechanics, and small engine mechanics.

Associations, Resources & Accreditation

For more details about work opportunities, contact local automotive dealers and repair shops or local offices of the State employment service. The State employment service also may have information about training programs.

A list of certified automotive technician training programs can be obtained from:

• National Automotive Technicians Education Foundation

For a directory of accredited private trade and technical schools that offer programs in automotive technician training, contact:

• Accrediting Commission of Career Schools and Colleges of Technology

For a list of public automotive technician training programs, contact:

• SkillsUSA-VICA

Information on automobile manufacturer-sponsored programs in automotive service technology can be obtained from:

• Automotive Youth Educational Systems

Source:
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2002-03 Edition, Automotive Service Technicians and Mechanics, on the Internet at http://www.bls.gov/oco/

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The Doctor of Health Administration (DHA) program prepares leaders to respond effectively to the dynamic and ever-changing health care industry. These individuals will have a capacity to critically examine and evaluate issues and trends and feel empowered to influence the destiny of the health care system.

The Doctor of Management in Organizational Leadership degree program offered by University of Phoenix provides learners who hold a professional master's degree a means of exploring their personal readiness to become leaders in their professions or current organizations. Learners gain a mastery of leadership literature and demonstrate their competence by applying what they learn to current organizational environments.

The mission of the Doctor of Management in Information Systems and Technology (DM/IST) is to enable professionals from any industry to understand and evaluate the scope and impact of information systems and technology (IST) from organizational, industry-wide, and global perspectives. The DM/IST curriculum lays a foundation of knowledge in critical thinking, leadership, and the application of IST content areas. Learners integrate this knowledge with their professional experiences and doctoral-level research to create innovative, positive, and practical contributions to the body of IST knowledge. Graduates will be able to influence their organization and environment positively with transformational IST leadership practices.

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The Master of Arts in Education degree program with a specialization in Administration and Supervision is designed for educators interested in gaining knowledge and expertise in the area of school administration. The program curriculum is focused on education finance, school law, the role of the principal, curriculum design, and supervision of personnel. This program also includes an internship experience in school administration at the principal level.

The Master of Arts/Adult Education and Training Program (MAED/AET) is a 35-credit program of study designed for individuals who wish to develop the skills to work with adult learners in areas such as corporate training, community college instruction, non-profit and community based organizations, human services agencies, or professional development. The program encompasses knowledge of andragogical theory, the needs of diverse learners, critical issues and trends in adult education, instructional design and strategies, the use of technologies, and assessment. It also provides courses that address coaching and mentoring, e-learning, and e-learning web design technologies.

The Curriculum and Instruction Program is a graduate degree for bachelor prepared individuals who wish to develop and enhance their curriculum and instruction repertoire. The program encompasses the study of curricular planning and development with an integration of technology, assessment and evaluation practices, strategies for effective classroom instruction for a variety of learners and critical issues within the field of education. The computer education specialization focuses on using computers and how computers fit in education.

The Curriculum and Instruction Program is a graduate degree for bachelor prepared individuals who wish to develop and enhance their curriculum and instruction repertoire. The program encompasses the study of curricular planning and development with an integration of technology, assessment and evaluation practices, strategies for effective classroom instruction for a variety of learners and critical issues within the field of education.

The Curriculum and Instruction Program is a graduate degree for bachelor prepared individuals who wish to develop and enhance their curriculum and instruction. The program encompasses the study of curricular planning and development with an integration of technology, assessment and evaluation practices, strategies for effective classroom instruction for a variety of learners and critical issues within the field of education. The English/language arts specialization focuses on the effective curricular, teaching, and assessment practices of the field, the process of language development, reading and phonological theories, and structured English immersion strategies.

The Curriculum and Instruction Program is a graduate degree for bachelor prepared individuals who wish to develop and enhance their curriculum and instruction repertoire. The program encompasses the study of curricular planning and development with an integration of technology, assessment and evaluation practices, strategies for effective classroom instruction for a variety of learners and critical issues within the field of education. The English as a second language (ESL) specialization focuses on instructional methods and materials for teaching English as a second language; theories for the acquisition of a second language; testing and evaluation of students studying English as a second language; and developing curriculum for English as a second language students.

The Curriculum and Instruction Program is a graduate degree for bachelor prepared individuals who wish to develop and enhance their curriculum and instruction. The program encompasses the study of curricular planning and development with an integration of technology, assessment and evaluation practices, strategies for effective classroom instruction for a variety of learners and critical issues within the field of education. The mathematics specialization focuses on the effective curricular, teaching, and assessment practices in the content areas of algebra, geometry, and statistics.

The College of Education is within the Artemis School and offers graduate level degree and non-degree courses for educators. The Master of Arts in Education is the graduate degree program offered through the College of Education. Graduate non-degree programming includes several state specific certificates/endorsements. Each student/applicant is responsible for checking with his/her state Department of Education and/or school district to determine specific credentialing requirements.

The College of Education works closely with other departments responsible for providing and administering academic programming at the University and with each campus to ensure the quality delivery of all courses and programs.

The Master of Arts in Education degree program is designed to meet the specific needs of educators through specialization in several areas - Administration and Supervision, Adult Education and Distance Learning, Curriculum and Instruction, Curriculum and Technology, Early Childhood Education, Educational Counseling, Special Education, and Elementary and Secondary Teacher Education. Each area of specialization offers courses developed to enhance and refine the skills of the individual whether an administrator, educational counselor, classroom teacher, or corporate trainer.

The Master of Arts in Education with a specialization in Early Childhood Education is a graduate degree for educators seeking knowledge and expertise in the field of early childhood development and teaching. The curriculum includes instructional strategies, teaching methodologies, assessment techniques, theories of early childhood growth and development, and the impact of family and cultural diversity on early childhood.

The Master of Arts in Education degree program involves a variety of learning formats, depending upon the subject matter and competencies to be developed. These formats include lecture, group work, and self-directed learning. Additional time is required outside of the formal class sessions for homework, learning team meetings, and project activities.

The Master of Arts in Education/Elementary Teacher Education (MAED/TED-E) program is a degree program leading to teacher licensure. The guiding philosophy of the MAED/TED-E program is to provide the adult student, who already has a degree in a discipline other than education, with the skills and knowledge that will allow them to become a competent and effective educator. This program focuses on elementary student learning by improving the educator's responsibility for that learning.

Student teaching is an integral component of the Teacher Education Program. It provides students with a field-based experience at the appropriate grade and content level. Student teachers work with a cooperating teacher from a school site and with a University of Phoenix faculty advisor. The student teaching experience is designed to emphasize the achievement of state standards leading to certification and to present individuals with growth opportunities that best prepare them to assume the duties of a certified classroom teacher.

The Master of Arts in Education/Secondary Teacher Education (MAED/TED-S) program is a degree program leading to teacher licensure. The guiding philosophy of the MAED/TED-S program is to provide the adult student, who already has a degree in a discipline other than education, with the skills and knowledge that will allow them to become a competent and effective educator. This program focuses on secondary student learning by improving the educator's responsibility for that learning.

Student teaching is an integral component of the Teacher Education Program. It provides students with a field-based experience at the appropriate grade and content level. Student teachers work with a cooperating teacher from a school site and with a University of Phoenix faculty advisor. The student teaching experience is designed to emphasize the achievement of state standards leading to certification and to present individuals with growth opportunities that best prepare them to assume the duties of a certified classroom teacher.

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The Master of Arts in Education degree program with a specialization in Special Education prepares candidates to be cross categorical special educators. The program curriculum includes a survey of exceptional students, foundations and methodologies of mild disabilities, diagnosis and assessment of disabilities, management of student behavior, instruction in the content areas, and collaboration and resource management for the special educator. A supervised student teaching experience in special education is incorporated into the degree.

The Master of Health Administration (MHA) program prepares leaders who can effectively respond to the dynamic and ever-changing health care industry. These individuals have a capacity to critically examine and evaluate issues and trends and are empowered to influence the destiny of the global health care system. Curriculum is tailored to the needs of the health care leader/manager by providing content in finance, policy, research, technology, quality improvement, economics, marketing and strategic planning. In addition, students will also be asked to complete course work related to their area of concentration such as public health, long-term care, and health informatics.

Graduates of the MHA program will have enhanced their management/administrative background and specialty area through the completion of a curriculum that provides students with the latest theories and contemporary practice applications. Graduates are able to define their role within the health care system and understand how to make necessary changes to create a work environment, which is team oriented and motivating to others.

This program specialization is designed to provide health care professionals with diverse interdisciplinary backgrounds with the knowledge and process of aging. Content is designed to provide students with relevant information related to the physical, mental, and social aspects of gerontology as well as human services, economic and legal factors that influence elders.

This program specialization is designed for health care and nursing professionals interested in pursuing careers in educational or service settings. Current educators can update or expand their knowledge in curriculum development, assessment and evaluation, and revitalize their teaching and learning strategies. Combining your current professional expertise with the knowledge of teaching and learning strategies, assessment and evaluation and curriculum, and program design will expand and enhance your role as a health care educator. Content can be applied to patient teaching, continuing education or in-service education, community health education, as well as to the role and delivery of academic education.

This program specialization is designed for health care and nursing professionals interested in pursuing or advancing in careers associated with health care informatics and technology. Individuals with no background in informatics receive an overview of informatics as it relates to delivery within a health care facility. The program is designed to provide the learner with current knowledge in concepts of health care informatics, systems life cycle, and data management.

The Master of Management program is designed to enhance the management skills students need to function effectively within an organization. Students learn to synthesize business concepts and practices presented in this program to develop solutions for specific managerial situations found within the organizational environment. Areas of focus include development of human capital, implementation of organizational initiatives, managing conflict, fostering creativity, innovation through organizational design, and managing in a cross-cultural environment.

The Master of Management program at University of Phoenix utilizes problem-based learning where students refine their problem-solving skills along with their communication, creativity, information-utilization, and critical-thinking skills. They are assessed on the basis of their use of the problem-solving process (which employs a general rubric) as well as their communication and critical-thinking skills during their presentations. Learning teams will apply the principles of benchmarking throughout the program to research the most creative solutions to a problem. This will enrich the alternatives that learners consider in evaluating possible solutions to the problems.

Throughout the program, students will create and defend their solutions to problems of crisis management, profitable growth opportunities, and change leadership. Students gain experience in distilling a situation into a well-defined problem; applying tools and concepts to analyze a variety of alternative solutions; and selecting and defending their recommended course of action.

The Master of Management/Human Resources Management program (MM/HRM) is designed to enhance the management skills students need to function effectively within an organization. Students focus on leadership, management-or the human side of an organization. This program places emphasis on emerging management theory, techniques, and practices.

The College of Graduate Business has created interactive, multimedia, case-based simulations that place students in real-world environments and require them to apply critical thinking skills to decision-making situations. Each simulation offers learners the opportunity to identify the information required to solve the problem, assess alternative solutions, and receive feedback on their choices.

The MM/HRM program develops management skills in defining business problems, assessing information, considering alternatives, and choosing the best solutions. Graduates attain the skill sets necessary to evaluate and manage the challenges facing contemporary organizations.

The Master of Management/Public Administration program (MM/PA) is designed to enhance the management skills needed to function effectively within an organization. Students focus on leadership and management-the human side of an organization. This program emphasizes emerging management theory, techniques, and practices.

The College of Graduate Business has created interactive, multimedia, case-based simulations that place students in real-world environments and require them to apply critical thinking skills to decision-making situations. Each simulation offers learners the opportunity to identify the information required to solve the problem, assess alternative solutions, and receive feedback on their choices.

The MM/PA program develops management skills in defining business problems, assessing information, considering alternatives, and choosing the best solutions. Graduates attain the skill sets necessary to evaluate and manage the challenges facing contemporary organizations.

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The Master of Business Administration program is designed to enhance the management skills students need to function effectively within an organization. Students will create and defend their solutions to problems of crisis management, profitable growth opportunities, and change leadership. Throughout the program, students gain experience in distilling a situation into a well-defined problem; applying tools and concepts to analyze a variety of alternative solutions; and selecting and defending their recommended course of action.

The Master of Business Administration program at University of Phoenix utilizes problem-based learning where students refine their problem solving skills along with their communication, creativity, information utilization, and critical thinking skills. They are assessed on the basis of their use of the problem solving process (which employs a general rubric) as well as their communication and critical thinking skills during their presentation.

The Master of Business Administration with a concentration in Accounting (MBA/ACC) is designed to develop or enhance the financial management skills necessary to function effectively within private businesses, non-profit organizations, and public agencies. The program concentrates on managing human and fiscal resources within the structure, culture, and mission of any organization. The curriculum addresses advanced costing techniques, accounting theory, accounting information systems, issues in corporate taxation, executive management, budgeting, human resources management, organizational development, conflict management, strategic planning, information management, and decision making, among other subjects.

Globalization has increased the need for individuals with specialized knowledge and skills necessary to manage multicultural and multinational workforces effectively in a rapidly-changing environment. The MBA / Global Management program has been developed to provide those individuals the opportunity to study in a program specifically designed for their needs as current or future managers.

The Master of Business Administration/Health Care Management program is designed to enhance the management skills students need to function effectively within a health care organization. Students will create and defend their solutions to problems of crisis management, profitable growth opportunities, and change leadership. Throughout the program, students gain experience in distilling a situation into a well-defined problem; applying tools and concepts to analyze a variety of alternative solutions; and selecting and defending their recommended course of action.

The Master of Business Administration program at the University of Phoenix utilizes problem-based learning where refine their problem solving skills along with their communication, creativity, information utilization, and critical thinking skills. They are assessed on the basis of their use of the problem solving process (which employs a general rubric) as well as their communication and critical thinking skills during their presentation.

The MBA/HCM specialization is designed to provide students with the business management skills needed to manage successfully in today's health care delivery systems. The MBA/HCM program emphasizes the identification, analysis, and solution of complex management problems. Also addressed are health care concepts and decision models used by managers in today's health care environment. The MBA/HCM specialization is based upon courses in health care organizations, health care infrastructure, and current issues in health law and ethics.

The Master of Business Administration/Human Resources Management program is designed to enhance the management skills students need to function effectively within an organization. Students will create and defend their solutions to problems of crisis management, profitable growth opportunities, and change leadership. Throughout the program, students gain experience in distilling a situation into a well-defined problem; applying tools and concepts to analyze a variety of alternative solutions; and selecting and defending their recommended course of action.

The Master of Business Administration program at University of Phoenix utilizes problem-based learning where students refine their problem solving skills along with their communication, creativity, information utilization, and critical thinking skills. They are assessed on the basis of their use of the problem solving process (which employs a general rubric) as well as their communication and critical thinking skills during their presentation.

In the MBA/HRM specialization, students will create complex business problem solving scenarios drawing upon skills and competencies mastered during the program. Students will gain experience in distilling a situation into a well-defined business problem to exploit management-based opportunities for an organization of their choice. They will apply business tools and concepts to analyze a variety of alternative solutions, and will receive feedback on the choices they make. They will defend their solutions and recommend a course of action and performance-based evaluation metrics for the business problem.

The Master of Business Administration/Marketing program is designed to enhance the management skills students need to function effectively within a marketing organization. Students will create and defend their solutions to problems of crisis management, profitable growth opportunities, and change leadership. Throughout the program, students gain experience in distilling a situation into a well-defined problem; applying tools and concepts to analyze a variety of alternative solutions; and selecting and defending their recommended course of action.

The Master of Business Administration program at the University of Phoenix utilizes problem-based learning where students refine their problem solving skills along with their communication, creativity, information utilization, and critical thinking skills. They are assessed on the basis of their use of the problem solving process (which employs a general rubric) as well as their communication and critical thinking skills during their presentation.

In the MBA/MKT specialization, students will create complex business problem solving scenarios drawing upon skills and competencies mastered during the program. Students will gain experience in distilling a situation into a well-defined business problem to exploit marketing-based opportunities for an organization of their choice. They will apply business tools and concepts to analyze a variety of alternative solutions, and will receive feedback on the choices they make. They will defend their solutions and recommend a course of action and performance-based evaluation metrics for the business problem.

The Master of Business Administration/Technology Management program is designed to enhance the management skills students need to function effectively within a technology organization. Students will create and defend their solutions to technology-based problems of crisis management, profitable growth opportunities, and change leadership. Throughout the program, students gain experience in distilling a situation into a well-defined problem; applying tools and concepts to analyze a variety of alternative solutions; and selecting and defending their recommended course of action.

The Master of Business Administration program at University of Phoenix utilizes problem-based learning where students refine their problem solving skills along with their communication, creativity, information utilization, and critical thinking skills. They are assessed on the basis of their use of the problem solving process (which employs a general rubric) as well as their communication and critical thinking skills during their presentation.

In the MBA/TM specialization, students will create complex business problem solving scenarios drawing upon skills and competencies mastered during the program. Students will gain experience in distilling a situation into a well-defined business problem to exploit technology-based opportunities for an organization of their choice. They will apply business tools and concepts to analyze a variety of alternative solutions, and will receive feedback on the choices they make. They will defend their solutions and recommend a course of action and performance-based evaluation metrics for the business problem.

Learning teams will apply the principles of benchmarking throughout the program to research the most creative solutions to a technology problem. This will enrich the alternatives that learners consider in evaluating possible solutions to the problems.

The Master of Psychology program focuses on the general rather than clinical psychological study of individuals, including their behaviors, thought processes and emotions. The program will provide supervisors in a variety of disciplines with an understanding of the cognitive and affective processes that underlie the individual human experience and behavior; research methodologies by which this knowledge is acquired; critical thinking and problem solving necessary to evaluate behavior; and the application of theoretical principles to inter- and intra-personal issues. The courses in this program do not have a clinical emphasis and do not lead to professional licensure.

The Master of Science/Administration of Justice and Security degree provides the required knowledge for the student to develop competence in administering criminal justice or security programs. While distinctions between the roles of justice and security organizations are understood, the degree emphasizes an understanding of administrative responsibilities common to both disciplines. The value of cooperative interaction is also addressed. The degree provides the student with administrative program development and problem solving skills in preparation for promotional or transitional opportunities in the management of police, corrections, security or court operations.

The Master of Science in Information Systems (MIS) program is focused on the acquisition of information technology theory and the application of theory and practice to real world business opportunities and challenges. The courses provide current theory and knowledge of essential information technology components, as well as interpersonal and intra-organizational communication. While courses examine a broad range of information technology resources, the courses emphasize the management of such resources in order to meet an organization's challenges and goals. The program has six main threads: Business Management, Business Systems Analysis and Development, Programming Management, Databases, Networks and Telecommunications, The Web, and Admission to the MIS program requires a Business Degree. The mission of the MIS is to graduate the professional adult learner with the following competencies: An ability to successfully perform and obtain desired outcomes in a variety of information system and technology environments in a business; An ability to provide leadership and management to develop, support, and execute the strategic use of information systems and technology to meet the mission, goals, and objectives of a business; An ability to apply sound business principles to maximize the effectiveness of information systems and technology physical, financial, and human resources in support of the day-to-day operations of a business. Graduates of the MIS program will be able to demonstrate competency in the following areas: Effective communication; Management of hardware, software, human, and financial resources associated with information technology of an organization; Application of the principles of the system development life cycle; Comprehension of the interrelation of business and information technology, Awareness of the environmental factors, functional relationships, and business issues that affect information technology decisions within an organization, Comprehension of the dynamic nature of technology and the requisite need to maintain currency of knowledge; and Application of information technology to solve business problems.

The Master of Science in Nursing (MSN) program, accredited by the Commission of Collegiate Nursing Education (CCNE), enhances the knowledge and skills of registered nurses with baccalaureate-degree preparation. The program prepares advanced practice nurses to function in leadership roles in practice and educational settings. Advanced nursing theory and research provide the foundation for nurses to influence the future of nursing and health care. Students complete core courses in advanced nursing content and process, as well as on leadership skills. Specializations assist students to concentrate on developing increased knowledge and/or skills in a specific area of content or advanced practice role. Thirty-nine credits are required for completion of the degree.

This online program focuses on developing leaders and educators to fill critical roles in nursing. Based on educational and professional guidelines from the American Association of Colleges of Nursing and the American Nurses Association, this program uses nationally known experts to help you acquire the knowledge to educate nursing students, staff and patients-and prepare for current and future career opportunities. The program is available to RNs with a BSN, ADN, or Diploma.

• Specializations include:Education
• Leadership and Management

The Master of Health Administration program is designed to provide the skills and knowledge needed to effectively respond in today's health care industry. The Health Care Education concentration is designed to enable current or potential educators to update or expand their knowledge in curriculum development, assessment, and evaluation, and revitalize their teaching and learning strategies.

The MSN/MHA program is designed to provide nurses with a unique blend of advanced nursing and healthcare related business skills to manage in today's evolving health care delivery systems. The program combines essential elements from both degree programs to provide students with the knowledge and skills needed to effectively examine and evaluate issues and trends impacting health care. Additionally, this program is accredited by the Commission on Collegiate Nursing Education.*

The MSN/MBA/HCM program is designed to provide nurses with a unique blend of advanced nursing and business management skills needed to manage today's innovative health care delivery systems. The program combines essentials from both degree programs to provide students with the knowledge and skills necessary to enhance and support patient services. The MBA/HCM program emphasizes the identification, analysis, and solution of complex management problems that require technical understanding and balanced decision making. Although a functional knowledge of accounting, finance, and management underlies the program, equal attention is given to the development of report writing, oral reporting, and group process skills.

The Master of Science in Nursing (MSN) Fast Track Program Option provides nurse practitioners (NP) with a baccalaureate degree an opportunity to enhance their educational qualifications and complete their graduate degree in nursing without leaving their current employment or home community. Because of the past diversity of nurse practitioner educational tracks many NP's obtained their licensure through certificate programming that did not provide a graduate degree component. In recognition of the nurse practitioner's prior educational learning the College has developed an accelerated graduate degree completion option for this target audience. Student's complete core courses in advanced nursing content and process, finance, change management as well as content in evidence based nursing research. Twenty- five graduate credits are required for completion of the degree.

The Master of Psychology program focuses on the general rather than clinical psychological study of individuals, including their behaviors, thought processes, and emotions. The program will provide supervisors and managers in business, marketing, human resources, government services or education with an understanding of the cognitive and affective processes that underlie the individual human experience and behavior; research methodologies by which this knowledge is acquired; critical thinking and problem solving necessary to evaluate behavior; and the application of theoretical principles to inter- and intra-personal issues.

The Bachelor of Science in Nursing (BSN), accredited by the Commission of Collegiate Nursing Education (CCNE), is a program designed to develop the professional knowledge and skills of working registered nurses. The curriculum is built upon a foundation of biological, physical, and social sciences, which contribute to the science of nursing. The liberal arts components enhance the development of the intellectual, social, and cultural aspects of the professional nurse. This

instructional program includes behavioral objectives that concentrate on the development of the nurse's role as caregiver, teacher, and manager of care. Utilizing a self-care framework, working registered nurses are prepared as generalists who are able to apply progressional skills and knowledge to nursing, client, and health care systems.

One hallmark of the BSN program is that there is no testing of prior nursing knowledge if the RN is in good standing within the state practice. The Bachelor of Science in Nursing degree program has a 39-credit required course of study - 36 credits in the nursing major and 3 credits in the integrating course. These courses fulfill only part of the 120-minimum-credit requirement for degree completion. skills and knowledge to nursing, clients, and health care systems.

Courses and degree programs at University of Phoenix Online are available entirely online. The University of Phoenix Online is accredited by The Higher Learning Commission and a member of the North Central Association.