Human Resources, Training, & Labor Relations Managers & Specialists
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Human Resources, Training, and Labor Relations Managers
Do you love working with people and helping them achieve their career goals in an organization? The career education information presented here will help you learn more about career paths in human resources and labor relations, the job outlook, the education required, and the career opportunities.
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Human Resources, Training, & Labor Relations Managers & Specialists
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Human Resources, Training, and Labor Relations Managers
Do you love working with people and helping them achieve their career goals in an organization? The career education information presented here will help you learn more about career paths in human resources and labor relations, the job outlook, the education required, and the career opportunities.
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Learn more in the career education information listed below:
- Job Description
- Employment
- Job Outlook
- Related Occupations
- Working Conditions
- Education, Training & Qualifications
- Salary Expectations
- Associations, Resources & Accreditation
Job Description
Attracting the most qualified employees and matching them to the jobs for which they are best suited is important for the success of any organization. However, many enterprises are too large to permit close contact between top management and employees. Human resources, training, and labor relations managers and specialists provide this link. In the past, these workers have been associated with performing the administrative function of an organization, such as handling employee benefits questions or recruiting, interviewing, and hiring new personnel in accordance with policies and requirements that have been established in conjunction with top management. Today's human resources workers juggle these tasks and, increasingly, consult top executives regarding strategic planning. They have moved from behind-the-scenes staff work to leading the company in suggesting and changing policies. Senior management is recognizing the importance of the human resources department to their bottom line.
In an effort to improve morale and productivity and limit job turnover, they also help their firms effectively use employee skills, provide training opportunities to enhance those skills, and boost employee satisfaction with their jobs and working conditions. Although some jobs in the human resources field require only limited contact with people outside the office, dealing with people is an essential part of the job.
In a small organization, a human resources generalist may handle all aspects of human resources work, requiring a broad range of knowledge. The responsibilities of human resources generalists can vary widely, depending on their employer's needs. In a large corporation, the top human resources executive usually develops and coordinates personnel programs and policies. (Executives are included in the Handbook statement on top executives.) These policies are usually implemented by a director or manager of human resources and, in some cases, a director of industrial relations.
The director of human resources may oversee several departments, each headed by an experienced manager, who most likely specializes in one personnel activity such as employment, compensation, benefits, training and development, or employee relations.
Employment and placement managers oversee the hiring and separation of employees and supervise various workers, including equal employment opportunity specialists and recruitment specialists. Employment, recruitment, and placement specialists recruit and place workers.
Recruiters maintain contacts within the community and may travel extensively, often to college campuses, to search for promising job applicants. Recruiters screen, interview, and sometimes test applicants. They also may check references and extend job offers. These workers must be thoroughly familiar with the organization and its personnel policies to discuss wages, working conditions, and promotional opportunities with prospective employees. They also must keep informed about equal employment opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act.
EEO officers, representatives, or affirmative action coordinators handle this area in large organizations. They investigate and resolve EEO grievances, examine corporate practices for possible violations, and compile and submit EEO statistical reports.
Employer relations representatives, who usually work in government agencies, maintain working relationships with local employers and promote the use of public employment programs and services. Similarly, employment interviewers - whose many job titles include personnel consultants, personnel development specialists, and human resources coordinators - help match employers with qualified job seekers.
Compensation, benefits, and job analysis specialists conduct programs for employers and may specialize in specific areas such as position classifications or pensions. Job analysts, sometimes called position classifiers, collect and examine detailed information about job duties to prepare job descriptions. These descriptions explain the duties, training, and skills each job requires. Whenever a large organization introduces a new job or reviews existing jobs, it calls upon the expert knowledge of the job analyst.
Occupational analysts conduct research, usually in large firms. They are concerned with occupational classification systems and study the effects of industry and occupational trends upon worker relationships. They may serve as technical liaison between the firm and industry, government, and labor unions.
Establishing and maintaining a firm's pay system is the principal job of the compensation manager. Assisted by staff specialists, compensation managers devise ways to ensure fair and equitable pay rates. They may conduct surveys to see how their rates compare with others and to see that the firm's pay scale complies with changing laws and regulations. In addition, compensation managers often oversee their firm's performance evaluation system, and they may design reward systems such as pay-for-performance plans.
Employee benefits managers and specialists handle the company's employee benefits program, notably its health insurance and pension plans. Expertise in designing and administering benefits programs continues to gain importance as employer-provided benefits account for a growing proportion of overall compensation costs, and as benefit plans increase in number and complexity. For example, pension benefits might include savings and thrift, profit sharing, and stock ownership plans; health benefits may include long-term catastrophic illness insurance and dental insurance. Familiarity with health benefits is a top priority, as more firms struggle to cope with the rising cost of health care for employees and retirees. In addition to health insurance and pension coverage, some firms offer employees life and accidental death and dismemberment insurance, disability insurance, and relatively new benefits designed to meet the needs of a changing work force, such as parental leave, child and elder care, long-term nursing home care insurance, employee assistance and wellness programs, and flexible benefits plans. Benefits managers must keep abreast of changing Federal and State regulations and legislation that may affect employee benefits.
Employee assistance plan managers, also called employee welfare managers, are responsible for a wide array of programs covering occupational safety and health standards and practices; health promotion and physical fitness, medical examinations, and minor health treatment, such as first aid; plant security; publications; food service and recreation activities; car pooling and transportation programs, such as transit subsidies; employee suggestion systems; childcare and elder care; and counseling services. Child care and elder care are increasingly important due to growth in the number of dual-income households and the elderly population. Counseling may help employees deal with emotional disorders, alcoholism, or marital, family, consumer, legal, and financial problems. Some employers offer career counseling as well. In large firms, certain programs, such as security and safety, may be in separate departments headed by other managers.
Training and development managers and specialists conduct and supervise training and development programs for employees. Increasingly, management recognizes that training offers a way of developing skills, enhancing productivity and quality of work, and building loyalty to the firm. Training is widely accepted as a method of improving employee morale, but this is only one of the reasons for its growing importance. Other factors include the complexity of the work environment, the rapid pace of organizational and technological change, and the growing number of jobs in fields that constantly generate new knowledge. In addition, advances in learning theory have provided insights into how adults learn, and how training can be organized most effectively for them.
Training specialists plan, organize, and direct a wide range of training activities. Trainers conduct orientation sessions and arrange on-the-job training for new employees. They help rank-and-file workers maintain and improve their job skills, and possibly prepare for jobs requiring greater skill. They help supervisors improve their interpersonal skills in order to deal effectively with employees. They may set up individualized training plans to strengthen an employee's existing skills or teach new ones. Training specialists in some companies set up leadership or executive development programs among employees in lower level positions. These programs are designed to develop potential and current executives to replace those retiring. Trainers also lead programs to assist employees with transitions due to mergers and acquisitions, as well as technological changes. In government-supported training programs, training specialists function as case managers. They first assess the training needs of clients, then guide them through the most appropriate training method. After training, clients either may be referred to employer relations representatives or receive job placement assistance.
Planning and program development is an important part of the training specialist's job. In order to identify and assess training needs within the firm, trainers may confer with managers and supervisors or conduct surveys. They also periodically evaluate training effectiveness.
Depending on the size, goals, and nature of the organization, trainers may differ considerably in their responsibilities and in the methods they use. Training methods include on-the-job training; schools in which shop conditions are duplicated for trainees prior to putting them on the shop floor; apprenticeship training; classroom training; and electronic learning, which may involve interactive Internet-based training, multimedia programs, distance learning, satellite training, videos and other computer-aided instructional technologies, simulators, conferences, and workshops.
The director of industrial relations forms labor policy, oversees industrial labor relations, negotiates collective bargaining agreements, and coordinates grievance procedures to handle complaints resulting from disputes with unionized employees. The director of industrial relations also advises and collaborates with the director of human resources, other managers, and members of their staff, because all aspects of personnel policy - such as wages, benefits, pensions, and work practices - may be involved in drawing up a new or revised contract.
Labor relations managers and their staffs implement industrial labor relations programs. When a collective bargaining agreement is up for negotiation, labor relations specialists prepare information for management to use during negotiation, which requires familiarity with economic and wage data as well as extensive knowledge of labor law and collective bargaining trends. The labor relations staff interprets and administers the contract with respect to grievances, wages and salaries, employee welfare, health care, pensions, union and management practices, and other contractual stipulations. As union membership is continuing to decline in most industries, industrial relations personnel are working more with employees who are not members of a labor union.
Dispute resolution - attaining tacit or contractual agreements - has become increasingly important as parties to a dispute attempt to avoid costly litigation, strikes, or other disruptions. Dispute resolution also has become more complex, involving employees, management, unions, other firms, and government agencies. Specialists involved in dispute resolution must be highly knowledgeable and experienced, and often report to the director of industrial relations. Conciliators, or mediators, advise and counsel labor and management to prevent and, when necessary, resolve disputes over labor agreements or other labor relation's issues. Arbitrators, sometimes called umpires or referees, decide disputes that bind both labor and management to specific terms and conditions of labor contracts. Labor relations specialists who work for unions perform many of the same functions on behalf of the union and its members.
Other emerging specialists include international human resources managers, who handle human resources issues related to a company's foreign operations, and human resources information system specialists, who develop and apply computer programs to process personnel information, match job seekers with job openings, and handle other personnel matters.
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Working Conditions
Personnel work usually takes place in clean, pleasant, and comfortable office settings. Arbitrators and mediators may work out of their homes. Many human resources, training, and labor relations managers and specialists work a standard 35- to 40-hour week. However, longer hours might be necessary for some workers-for example, labor relations managers and specialists, arbitrators, and mediators-when contract agreements are being prepared and negotiated.
Although most human resources, training, and labor relations managers and specialists work in the office, some travel extensively. For example, recruiters regularly attend professional meetings and visit college campuses to interview prospective employees; arbitrators and mediators often must travel to the site chosen for negotiations.
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Employment
Human resources, training, and labor relations managers and specialists held about 709,000 jobs in 2000. The following tabulation shows the distribution of jobs by occupational specialty:
- Human resources managers 219,000
- Training and development specialists 204,000
- Employment, recruitment, and placement specialists 199,000
- Compensation, benefits, and job analysis specialists 87,000
Human resources, training, and labor relations managers and specialists were employed in virtually every industry. About 21,000 specialists were self-employed, working as consultants to public and private employers.
The private sector accounted for about 90 percent of salaried jobs. Among these salaried jobs, services industries-including business, health, social, management, and educational services-accounted for about 46 percent of jobs; personnel supply services, the largest employer among specific services industries, accounted for almost 10 percent of those. Manufacturing industries accounted for nearly 13 percent of salaried jobs; while finance, insurance, and real estate firms accounted for about 11 percent of jobs.
Federal, State, and local governments employed about 11 percent of human resources managers and specialists. They handled the recruitment, interviewing, job classification, training, salary administration, benefits, employee relations, and related matters of the Nation's public employees.
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Education, Training & Qualifications
Because of the diversity of duties and level of responsibility, the educational backgrounds of human resources, training, and labor relations managers and specialists vary considerably. In filling entry-level jobs, employers usually seek college graduates. Many prefer applicants who have majored in human resources, personnel administration, or industrial and labor relations. Others look for college graduates with a technical or business background or a well-rounded liberal arts education.
Many colleges and universities have programs leading to a degree in personnel, human resources, or labor relations. Some offer degree programs in personnel administration or human resources management, training and development, or compensation and benefits. Depending on the school, courses leading to a career in human resources management may be found in departments of business administration, education, instructional technology, organizational development, human services, communication, or public administration, or within a separate human resources institution or department.
Because an interdisciplinary background is appropriate in this field, a combination of courses in the social sciences, business, and behavioral sciences is useful. Some jobs may require a more technical or specialized background in engineering, science, finance, or law, for example. Most prospective human resources specialists should take courses in compensation, recruitment, training and development, and performance appraisal, as well as courses in principles of management, organizational structure, and industrial psychology. Other relevant courses include business administration, public administration, psychology, sociology, political science, economics, and statistics. Courses in labor law, collective bargaining, labor economics, labor history, and industrial psychology also provide a valuable background for the prospective labor relations specialist. As in many other fields, knowledge of computers and information systems also is useful.
An advanced degree is increasingly important for some jobs. Many labor relations jobs require graduate study in industrial or labor relations. A strong background in industrial relations and law is highly desirable for contract negotiators, mediators, and arbitrators; in fact, many people in these specialties are lawyers. A background in law also is desirable for employee benefits managers and others who must interpret the growing number of laws and regulations. A master's degree in human resources, labor relations, or in business administration with a concentration in human resources management is highly recommended for those seeking general and top management positions.
For many specialized jobs in the human resources field, previous experience is an asset; for more advanced positions, including managers as well as arbitrators and mediators, it is essential. Many employers prefer entry-level workers who have gained some experience through an internship or work-study program while in school. Personnel administration and human resources development require the ability to work with individuals as well as a commitment to organizational goals. This field also demands other skills people may develop elsewhere-using computers, selling, teaching, supervising, and volunteering, among others. This field offers clerical workers opportunities for advancement to professional positions. Responsible positions sometimes are filled by experienced individuals from other fields, including business, government, education, social services administration, and the military.
The human resources field demands a range of personal qualities and skills. Human resources, training, and labor relations managers and specialists must speak and write effectively. The growing diversity of the workforce requires that they work with or supervise people with various cultural backgrounds, levels of education, and experience. They must be able to cope with conflicting points of view, function under pressure, and demonstrate discretion, integrity, fair-mindedness, and a persuasive, congenial personality.
The duties given to entry-level workers will vary depending on whether they have a degree in human resource management, have completed an internship, or have some other type of human resources-related experience. Entry-level employees commonly learn the profession by performing administrative duties-helping to enter data into computer systems, compiling employee handbooks, researching information for a supervisor, or answering the phone and handling routine questions. Entry-level workers often enter formal or on-the-job training programs in which they learn how to classify jobs, interview applicants, or administer employee benefits. They then are assigned to specific areas in the personnel department to gain experience. Later, they may advance to a managerial position, overseeing a major element of the personnel program-compensation or training, for example.
Exceptional human resources workers may be promoted to director of personnel or industrial relations, which can eventually lead to a top managerial or executive position. Others may join a consulting firm or open their own business. A Ph.D. is an asset for teaching, writing, or consulting work.
Most organizations specializing in human resources offer classes intended to enhance the marketable skills of their members. Some organizations offer certification programs, which are signs of competence and can enhance one's advancement opportunities. For example, the International Foundation of Employee Benefit Plans confers the Certified Employee Benefit Specialist designation to persons who complete a series of college-level courses and pass exams covering employee benefit plans. The Society for Human Resources Management has two levels of certification - Professional in Human Resources, and Senior Professional in Human Resources; both require experience and a comprehensive exam.
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Job Outlook
The abundant supply of qualified college graduates and experienced workers should create keen competition for jobs. Overall employment of human resources, training, and labor relations managers and specialists is expected to grow about as fast as the average for all occupations through 2010. In addition to openings due to growth, many job openings will arise from the need to replace workers who transfer to other occupations or leave the labor force.
Legislation and court rulings setting standards in various areas - occupational safety and health, equal employment opportunity, wages, health, pension, and family leave, among others - will increase demand for human resources, training, and labor relations experts. Rising health care costs should continue to spur demand for specialists to develop creative compensation and benefits packages that firms can offer prospective employees. Employment of labor relations staff, including arbitrators and mediators, should grow as firms become more involved in labor relations, and attempt to resolve potentially costly labor-management disputes out of court. Additional job growth may stem from increasing demand for specialists in international human resources management and human resources information systems.
Expected job growth varies by specialty. Many new jobs will stem from increasing efforts throughout industry to recruit and retain quality employees. As a result, employment, recruitment, and placement specialists are projected to grow as fast as average. Furthermore, employers are expected to devote greater resources to job-specific training programs in response to the increasing complexity of many jobs, the aging of the work force, and technological advances that can leave employees with obsolete skills. This should result in particularly strong demand for training and development specialists across all industries.
Demand should continue to be strong among firms involved in management, consulting, and personnel supply, as businesses increasingly contract out personnel functions or hire personnel specialists on a temporary basis to meet the increasing cost and complexity of training and development programs. Demand also should increase in firms that develop and administer complex employee benefits and compensation packages for other organizations.
Demand for human resources, training, and labor relations managers and specialists also is governed by the staffing needs of the firms for which they work. A rapidly expanding business is likely to hire additional human resources workers - either as permanent employees or consultants - while a business that has experienced a merger or a reduction in its work force will require fewer human resources workers. Also, as human resources management becomes increasingly important to the success of an organization, some small and medium-size businesses that do not have a human resources department may assign employees various human resources duties together with other unrelated responsibilities. In any particular firm, the size and the job duties of the human resources staff are determined by the firm's organizational philosophy and goals, skills of its work force, pace of technological change, government regulations, collective bargaining agreements, standards of professional practice, and labor market conditions.
Job growth could be limited by the widespread use of computerized human resources information systems that make workers more productive. Similar to other workers, employment of human resources, training, and labor relations managers and specialists, particularly in larger firms, may be adversely affected by corporate downsizing, restructuring, and mergers.
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Salary Expectations
Annual salary rates for human resources workers vary according to occupation, level of experience, training, location, and size of the firm, and whether they are union members. Median annual earnings of human resources managers were $59,000 in 2000. The middle 50 percent earned between $43,600 and $80,390. The lowest 10 percent earned less than $33,360, and the highest 10 percent earned more than $104,020. Median annual earnings in the industries employing the largest numbers of human resources managers in 2000 were:
- Computer and data processing services $75,140
- Telephone communication $71,340
- Local government $61,730
- Management and public relations $57,240
- Hospitals $55,490
Median annual earnings of training and development specialists were $40,830 in 2000. The middle 50 percent earned between $30,450 and $54,390. The lowest 10 percent earned less than $23,520, and the highest 10 percent earned more than $69,230. Median annual earnings in the industries employing the largest numbers of training and development specialists in 2000 were:
- Computer and data processing services $48,660
- Hospitals $44,460
- Local government $41,800
- State government $39,960
- Commercial banks $36,070
Median annual earnings of employment, recruitment, and placement specialists were $36,480 in 2000. The middle 50 percent earned between $28,040 and $51,500. The lowest 10 percent earned less than $22,520, and the highest 10 percent earned more than $71,040. Median annual earnings in 2000 in personnel supply services, the industry employing the largest numbers of employment, recruitment, and placement specialists, were $34,680.
Median annual earnings of compensation, benefits, and job analysis specialists were $41,660 in 2000. The middle 50 percent earned between $32,120 and $53,620. The lowest 10 percent earned less than $25,170, and the highest 10 percent earned more than $68,480. Median annual earnings in 2000 in local government, the industry employing the largest numbers of compensation, benefits, and job analysis specialists, were $46,430.
According to a 2001 salary survey conducted by the National Association of Colleges and Employers, bachelor's degree candidates majoring in human resources, including labor relations, received starting offers averaging $31,963 a year.
According to a 2001 survey of compensation in the human resources field, conducted by Abbott, Langer, and Associates of Crete, Illinois, the median total cash compensation for selected personnel and labor relations occupations were:
- Compensation directors $109,975
- Benefits directors $105,865
- Training directors $84,516
- Compensation managers $79,958
- Industrial and labor relations supervisors $72,800
- Recruitment and interviewing managers $70,000
- Regional/divisional/subsidiary human resources managers $66,504
- Human resources information systems supervisors $64,209
- Benefits supervisors $60,393
- Training material development specialists $58,403
- Recruitment and interviewing specialists (executive, managerial and professional jobs) $51,669
- Training generalists (computer) $43,388
- Job evaluation specialists $43,155
- Classroom instructors $37,740
- Human resources records specialists $32,732
The average salary for personnel managers employed by the Federal Government was $64,411 in 2001. The average salary for occupational analysis specialists was $63, 713; for employee relations specialists, $57,621; for labor relations specialists, $65,498; and for employee development specialists, $62,234. Salaries were slightly higher in areas where the prevailing local pay level was higher. There are no formal entry-level requirements for managerial positions. Applicants must possess a suitable combination of educational attainment, experience, and record of accomplishment.
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Related Occupations
All human resources occupations are closely related. Other workers with skills and expertise in interpersonal relations include counselors, education administrators, public relations specialists, lawyers, psychologists and other social scientists, and social workers.
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Associations, Resources & Accreditation
For information about careers in employee training and development, contact:
- American Society for Training and Development
For information about careers and certification, contact:
- Society for Human Resource Management
- World at Work
- International Foundation of Employee Benefit Plans
For information about academic programs in industrial relations, write to:
- Industrial Relations Research Association
Information about personnel careers in the healthcare industry is available from:
- American Society for Healthcare Human Resources Administration
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Source:
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2002-03 Edition, Human Resources, Training, and Labor Relations Managers and Specialists , on the Internet at http://www.bls.gov/oco/
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Virginia College
Earn your associate's, bachelor's or master's degree from Virginia College. Our extensive programs are offered 100% online, so you can launch the career of your choice from the comfort of your own home.
Learn more about programs at Virginia College.
Healthcare Reimbursement focuses on the fundamentals of medical office protocol with specialized training in the areas you will need for a job in this growing field. As a Virginia College student, you?ll be prepared for entry-level positions in the medical field related to reimbursement procedures. You?ll learn the fundamentals of medical office protocol and get specialized training in Current Procedural Terminology (CPT), International Classification of Diseases (ICD), and Health Care Financing Administration Common Procedural Coding System (HCPCS). You will also serve an externship for on-the-job training. You?ll be supervised by a physician, nurse, or health services professional and learn the billing and coding process from the working perspective.
What do Medical Office Administration graduates do?
Medical Office Administrators perform administrative duties in a medical office or clinic, reporting directly to an office manager, physician, or other health practitioner. You will help with communicating with patients and other providers, billing insurance companies, code physician diagnostic comments and orders, and more. This program is designed to teach you how to work closely with doctors to organize and monitor patient care services. In short, you will be a vital part of the health care team in a physician's office, a clinic, a hospital, a long–term care facility, or other medical office.
What classes will I take?
At Virginia College, you will only take courses that pertain to your success in the workforce. Do not worry if you are not already skilled in the areas below. That is why you are coming to school! We are experienced in giving students the training they need to become successful in their chosen careers.
You will have classes in:
Medical terminology
Medical law and ethics
Medical laboratory procedures
Medical records systems
Accounting
Business
Office automation
Customer service
In addition to training from instructors with real–world experience, you will also complete an externship in a physician's office, clinic or related health care facility under the supervision of a physician, nurse, or health services professional.
This online Bachelor of Science degree in Golf Course Management is designed to provide students with a diversified education in managing and operating a golf course, or other golf-related facilities. The program is designed for those who have completed the fundamentals in an associate degree program* and would like to add the skills and knowledge needed to give them a solid background in business and management. Students will gain critical thinking skills, management training, and leadership development. This comprehensive program provides graduates with the fundamental skills necessary to adapt to the golf management path they choose to follow.
Upon successful completion of this program, students should be able to
_ evaluate the golf management industry and career opportunities in the field;
_ establish and maintain high standards of personal and industry ethics at the pro shop;
_ conform to professional standards in personal appearance;
_ define concepts and procedures for purchasing, receiving, storage, and inventory of golf equipment and
supplies;
_ apply management principles to the food service industry and demonstrate leadership skills;
_ perform front of the house service functions and set and maintain service standards for various customers; and
_ describe the origin of various industry standards and their relationship to the history and cultural development of golf.
Note: This program is offered in the online format but to qualify for admission, candidates must have completed an associate of applied business degree in golf complex operations and management comparable to the one offered by Golf Academy of America. Prospective students should speak with an Admissions Associate to determine acceptability of earned credits or degrees.
The online BS in Health Services Management program is designed for current and aspiring healthcare professionals. With this degree, you may qualify for jobs in hospitals, physicians' offices, ambulatory care centers, home health agencies, and more.
American InterContinental University is accredited by The Higher Learning Commission and a member of the North Central Association. Additional information is available at 312-263-0456 or www.ncahigherlearningcommission.org.
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Bryant & Stratton College - Online
Develop the skills you need to reach your goals at Bryant & Stratton College. We offer career-focused degrees in a number of today's fastest-growing fields. Study online or in small classes, and get a quality education that fits into your busy life.
Learn more about programs at Bryant & Stratton College - Online.
The Bachelor of Science in Health Services Administration program is designed to prepare graduates for entry-level and assistant management positions in medical settings such as hospitals, clinics, nursing care facilities, doctors? offices, and insurance companies. Health services administrators are often responsible for creating and implementing policy and procedures, hiring and supervising staff, controlling finances, ordering supplies, and coordinating plans and activities with those of other health care managers.
The central focus of the program is to provide a comprehensive base in health-related knowledge and concepts and as well as the management of health services and facilities, with emphases on finance, legal aspects in healthcare, disaster planning and management, and information systems. The Bachelor of Science in Health Services Administration program prepares students to excel in decision-making skills, critical thinking, and small group communications.
Research opportunities and field experiences offer students insight into real-world applications of the information and skills they learn in class and help students prepare to successfully transition into a health care administration or management career.
The Medical Administrative Assistant program offers specialized training in modern medical office procedures. Graduates of the program are prepared for entry-level employment in private medical practices, outpatient departments, clinics, or government institutions. The program offers a foundation in keyboarding, document processing, and integrated office systems software programs with specialized training in medical billing, billing and coding, medical transcription, medical records, and modern medical office procedures. Graduates of this program will be able to apply coding, billing, records management, transcription and scheduling skills to administrative health care industry standards. Students study and practice the skills that will help them gain national billing certification from the American Billing Association (AMBA). Students can prepare for the national test through the Certified Medical Reimbursement Specialist (CMRS) boot camp that is offered along with this degree. Some typical jobs in the medical administrative assistant field include (national salary averages from salary.com): Medical Staff Coordinator ($38,193 - $50,389), Medical Transcription Supervisor ($43,656 - $55,317), Medical Records Administrator ($46,580 - $69,398).
The Medical Reimbursement and Coding (MRC) Program prepares students to sit for the national coding exams, or begin working in the coding and billing field. This unique program is formatted to specifically address, through core courses, a means to facilitate uniformity of terms, the structure and organization of the body systems, common disease processes, and common pharmacological treatments. The core courses provide students with a foundation on which they will complete the coding portion of this comprehensive program. After completing the mandatory core courses, students will have a choice of studying for Physician coding or Hospital/inpatient coding. While some coding professionals choose one type of coding based on their own interest and style, many coders are cross-credentialed and able to work in both arenas. The MRC Program prepares students with the information needed to choose one or both coding paths. Students will study and practice the skills that will help them gain national coding certification from either The American Health Information Management Association (AHIMA) or the American Academy of Professional Coders (AAPC). The comprehensive nature of the MRC Program fulfills all hourly criteria for both AHIMA and AAPC national certifying bodies. Students who successfully complete the MRC Program will be equipped to participate in the field of medical coding and reimbursement.
Bryant and Stratton College is accredited by the Commission on Higher Education of the Middle States Association of Colleges and Schools. This is a regional accrediting agency recognized by the U.S. Secretary of Education and the Commission on Recognition of Postsecondary Accreditation.
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Western Governor's University
At Western Governors University, your competence - the knowledge and skills you possess - is the ultimate focus of every degree program.
Learn more about programs at Western Governor's University.
Become a unique asset in the world of health informatics and health information management. WGU?s B.S. in Health Informatics program combines concepts from healthcare, IT, and leadership practice to provide you with the knowledge and skills to become a valuable designer, developer, and manager of health information systems. This program is for experienced healthcare or IT professionals seeking an affordable bachelor?s degree and two IT certifications to work in this high-demand field.
This flexible, accredited program incorporates two IT certifications at an affordable cost: CompTIA A+ IT Technician and CIW Database Design Specialist (all certification fees are included in your tuition). This program has been designed to align with the American Health Information Management Association?s (AHIMA) curriculum competencies. You may be eligible to apply to sit for the AHIMA Registered Health Information Administrator (RHIA) credentialing exam upon completion of this program.
WGU is the recipient of the USDLA 21st Century Award for Best Practices in Distance Learning for 2008, awarded in recognition of our success in expanding access to higher education. WGU was also recognized by TIME Magazine as the ?best relatively cheap university you?ve never heard of? in the 11/13/08 issue of the periodical.
Enhance your personal status, boost your salary, and increase your job security with WGU?s B.S. in Nursing. This program is for actively working registered nurses (RNs) who hold an associate?s degree or diploma in nursing, possess healthcare industry experience, and can devote 15 to 20 hours per week to their studies.Based on National League of Nursing (NLN) competency standards, the B.S. in Nursing prepares you to become a higher level nurse in hospitals and other healthcare facilities. The program incorporates skills and knowledge beyond the clinical aspects of nursing, integrating patient education, health promotion, nursing roles and values, and technology, as well as healthcare systems and policies into the curriculum. This is a perfect program for RNs with associate?s degrees who want to advance their status and careers. WGU nursing programs are CCNE accredited.
This program is for actively working registered nurses (RNs) who hold a nursing bachelor?s degree (BSN), already possess healthcare industry experience, and can devote 15 to 20 hours per week to their studies.
The M.S. in Nursing?Education Specialization prepares you to become a nurse educator in schools, hospitals, and other healthcare facilities. The program equips you with high-level knowledge and skills while incorporating best practices in policy, organization, and financing; role development; research; advanced nursing practice; and nurse education. This is a perfect program for RNs with BSNs who want to become nurse educators. WGU programs are CCNE accredited.
This program is for actively working registered nurses (RNs) who hold a nursing bachelor?s degree (BSN), already possess healthcare industry experience, and can devote 15 to 20 hours per week to their studies.
The M.S. in Nursing?Leadership and Management Specialization prepares you to become a staff developer or health administrator in schools, hospitals, and other healthcare facilities. The program equips you with high-level knowledge and skills while incorporating best practices in policy, organization, and financing; role development; research; advanced nursing practice; and nurse leadership and management. This is a perfect program for RNs with BSNs who want to become nurse leaders or managers. WGU programs are CCNE accredited.
WGU?s M.S. in Nursing?Education (RN to MSN Option) is for registered nurses (RNs) who hold an associate?s degree, already possess nursing experience, and can devote 20 or more hours to their studies.
This direct RN to MSN option prepares you with bachelor?s- and graduate-level coursework to earn your master?s degree. The program equips you with the skills and knowledge needed to become an effective nurse educator in a variety of healthcare settings. You?ll develop best practices in nurse education, advanced nursing practice, healthcare policy, and the nursing sciences. This is a perfect program for RNs with associate?s degrees who want to become nurse educators.
WGU nursing programs are accredited by the Commission on Collegiate Nursing Education (CCNE).
WGU?s M.S. in Nursing?Leadership and Management (RN to MSN Option) is for registered nurses (RNs) who hold an associate?s degree, already possess nursing experience, and can devote 20 or more hours to their studies.
This direct RN to MSN option prepares you with bachelor?s- and graduate-level coursework to earn your master?s degree. The program equips you with the skills and knowledge needed to move into nursing management or administration. You?ll develop best practices in leadership and management, advanced nursing practice, healthcare policy, and the nursing sciences. This is a perfect program for RNs with associate?s degrees who want to become nurse leaders or managers.
WGU nursing programs are accredited by the Commission on Collegiate Nursing Education (CCNE).
This program is ideal for the self-motivated learner who already possesses healthcare industry experience, seeks in-depth knowledge in management and strategy, and can devote 15 to 20 hours per week to their studies.
The MBA ? Healthcare Management prepares you for mid-level to upper-level healthcare management positions. The program educates you in core business skills, essential industry knowledge, and advanced healthcare managerial expertise. A perfect program for the experienced healthcare administration professional who seeks a credible degree program and upward mobility.
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Keiser University eCampus Online
Get into a career you love with an online degree from Keiser College. You'll receive the individual attention you deserve as well as access to career placement
Learn more about programs at Keiser University eCampus Online.
Keiser University?s Bachelor of Science degree in Health Science is a completion program for those who have already earned an Associate Degree in an allied health field. The curriculum is designed to support an expanded professional role, enhance interdisciplinary understanding, and provide a base for graduate education. Students will have the ability to choose a concentration in either health care management or education in the health care field. All coursework is offered online, giving you the freedom to complete your studies anytime, anywhere.
Keiser University?s Associate of Arts degree in Health Services Administration provides instruction in basic health services administration skills. Students use laptop computers to learn computer skills and software applications necessary in a healthcare business environment. The program prepares students in both business and health service administration, providing courses on business law, management and marketing principles, medical anatomy, physiology and terminology and front office management. All coursework is offered online, giving you the freedom to complete your studies anytime, anywhere.
Health services managers deal with evolving integrated health care delivery systems, technological innovations and a complex regulatory environment.
The BA degree with a major in Health Services Administration focuses on skills needed in today's health care industry. In addition to providing a basic understanding of Health Services, the program looks at the unique skills needed by a Health Service Administrator through case studies, projects and related computer software applications. Topics include Coding and Billing, Public and Private Heath Care, and Financial and Legal Issues in Health Care. This program provides students with the education necessary to succeed in the Health Services environment and enhances employment and promotion potential. All coursework is offered online, giving you the freedom to complete your studies anytime, anywhere.
Keiser University?s Associate of Science online degree in Medical Assisting prepares students to perform medical assisting duties under direction of a physician/practitioner, including preparing examination rooms, taking vital signs, assisting in minor surgical procedures, giving injections, performing venipuncture, assisting in laboratory operations, taking x-rays and administering electrocardiograms. Medical assistants also learn to function in an administrative capacity, including patient communications, maintaining patient records, billing, scheduling appointments, ordering supplies and processing insurance claims.
Keiser University is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award certificates and degrees at the associate, baccalaureate, masters, and doctoral levels. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of Keiser University.
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Strayer University
Get the right foundation for your future with a degree from Strayer University. Evening, weekend and online classes are all available to meet the needs of busy adults.
Learn more about programs at Strayer University.
The Bachelor of Business Administration (BBA) prepares graduates for a wide range of managerial positions in business, government, and non-profit organizations. Business administration students acquire fundamental as well as practical and professional skills in all phases of business, including decision-making and problem-solving.
The BBA program offers area concentrations that enable students to tailor their degrees to their career and educational goals. Specializations are available in: Acquisition and Contract Management, Banking, E-Business, Finance, Hospitality and Tourism Management, Human Resource Management, Legal Studies, Management, Marketing, and Retail Management.
*Programs may vary by state and by campus.
Responds to the needs of current students and employers who are interested in a degree program that prepares students for middle to executive-level managerial positions in the health services industry. The Master of Health Services Administration program is designed to meet the needs of health care professionals and others who wish to obtain the knowledge and skills needed to assume mid-level and executive-level managerial positions in health services organizations. The program will allow these individuals to pursue graduate study without interrupting their careers, thereby avoiding significant opportunity cost.
The MBA program offers a broad-based education, with a choice of concentrations. The program features a curriculum that prepares adult students for the emerging knowledge economy while emphasizing the latest concepts, practices, and skills in today?s rapidly changing marketplace. It is designed for working professionals from a wide range of backgrounds who wish to advance or enhance their business careers.
This program offers specializations in the following areas: Accounting, Acquisition, Finance, Health Services Administration, Hospitality and Tourism Management, Human Resource Management, Information Systems Management, International Business, Management, Marketing, Professional Studies, Project Management, and Public Administration.
Programs may vary by state and by campus
Strayer University is accredited by the Middle States Commission on Higher Education.
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