Administrative Services Managers
 |
Administrative Services Managers
Ready for administrative management? What types of administrative jobs are available for service managers? What are the salary earnings? Find the answers to these questions and more with the career information listed here.
Learn more in the career education information listed below:
|
Read More
Administrative Services Managers
|
Administrative Services Managers
Ready for administrative management? What types of administrative jobs are available for service managers? What are the salary earnings? Find the answers to these questions and more with the career information listed here.
Learn more in the career education information listed below:
|
- Job Description
- Employment
- Job Outlook
- Related Occupations
- Working Conditions
- Education, Training & Qualifications
- Salary Expectations
- Associations, Resources & Accreditation
Overview
- Administrative services managers work in private industry and government and have varied responsibilities, experience, earnings, and education.
- Competition should remain keen due to the substantial supply of competent, experienced workers seeking managerial jobs; however, demand should be strong for facility managers and for administrative services managers in management consulting.
Job Description
Administrative services managers perform a broad range of duties in virtually every sector of the economy. They coordinate and direct support services to organizations as diverse as insurance companies, computer manufacturers, and government offices. These workers manage the many services that allow organizations to operate efficiently, such as secretarial and reception, administration, payroll, conference planning and travel, information and data processing, mail, materials scheduling and distribution, printing and reproduction, records management, telecommunications management, security, parking, and personal property procurement, supply, and disposal.
Specific duties for these managers vary by degree of responsibility and authority. First-line administrative services managers directly supervise a staff that performs various support services. Mid-level managers, on the other hand, develop departmental plans, set goals and deadlines, implement procedures to improve productivity and customer service, and define the responsibilities of supervisory-level managers. Some mid-level administrative services managers oversee first-line supervisors from various departments, including the clerical staff. Mid-level managers also may be involved in the hiring and dismissal of employees, but they generally have no role in the formulation of personnel policy. Some of these managers advance to upper level positions, such as vice president of administrative services.
In small organizations, a single administrative services manager may oversee all support services. In larger ones, however, first-line administrative services managers often report to mid-level managers who, in turn, report to owners or top-level managers. As the size of the firm increases, administrative services managers are more likely to specialize in specific support activities. For example, some administrative services managers work primarily as office managers, contract administrators, or unclaimed property officers.
Because of the range of administrative services required by organizations, the nature of these managerial jobs also varies significantly. Administrative services managers who work as contract administrators, for instance, oversee the preparation, analysis, negotiation, and review of contracts related to the purchase or sale of equipment, materials, supplies, products, or services. In addition, some administrative services managers acquire, distribute, and store supplies, while others dispose of surplus property or oversee the disposal of unclaimed property.
Facility managers have duties similar to those of administrative services managers, but also plan, design, and manage buildings and grounds in addition to people. They are responsible for coordinating the aspects of the physical workplace with the people and work of an organization. This task requires integrating the principles of business administration, architecture, and behavioral and engineering science. Although the specific tasks assigned to facility managers vary substantially depending on the organization, the duties fall into several categories, relating to operations and maintenance, real estate, project planning and management, communication, finance, quality assessment, facility function, and management of human and environmental factors. Tasks within these broad categories may include space and workplace planning, budgeting, purchase and sale of real estate, lease management, renovations, or architectural planning and design. Facility managers may suggest and oversee renovation projects for a variety of reasons, ranging from improving efficiency to ensuring that facilities meet government regulations and environmental, health, and security standards. Additionally, facility managers continually monitor the facility to ensure that it remains safe, secure, and well-maintained. Often, the facility manager is responsible for directing staff, including maintenance, grounds, and custodial workers.
Return to top
Working Conditions
Administrative services managers generally work in comfortable offices. Managers involved in contract administration and personal property procurement, use, and disposal may travel between their home office, branch offices, vendors' offices, and property sales sites. Also, facility managers who are responsible for the design of workspaces may spend time at construction sites and may travel between different facilities while monitoring the work of maintenance, grounds, and custodial staffs. However, new technology has increased the number of managers who telecommute from home or other offices, and teleconferencing has reduced the need for travel.
Most administrative services managers work a standard 40-hour week. However, uncompensated overtime frequently is required to resolve problems and meet deadlines. Facility managers often are on call to address a variety of problems that can arise in a facility during non-work hours. Because of frequent deadlines and the challenges of managing staff and resources, the work of administrative services and facility managers can be stressful.
Return to top
Employment
Administrative services managers held about 362,000 jobs in 2000. About half worked in service industries, including engineering and management, business, educational, social, and health services. The remaining workers were widely dispersed throughout the economy.
Return to top
Education, Training & Qualifications
Educational requirements for these managers vary widely, depending on the size and complexity of the organization. In small organizations, experience may be the only requirement needed to enter a position as office manager. When an opening in administrative services management occurs, the office manager may be promoted to the position based on past performance. In large organizations, however, administrative services managers normally are hired from outside, and each position has formal education and experience requirements. Some administrative services managers have advanced degrees.
Specific requirements vary by job responsibility. For first-line administrative services managers of secretarial, mailroom, and related support activities, many employers prefer an associate degree in business or management, although a high school diploma may suffice when combined with appropriate experience. For managers of audiovisual, graphics, and other technical activities, postsecondary technical school training is preferred. Managers of highly complex services, such as contract administration, generally need at least a bachelor's degree in business, human resources, or finance. Regardless of major, the curriculum should include courses in office technology, accounting, business mathematics, computer applications, human resources, and business law. Most facility managers have an undergraduate or graduate degree in engineering, architecture, construction management, business administration, or facility management. Many have a background in real estate, construction, or interior design, in addition to managerial experience. Whatever the manager's educational background, it must be accompanied by related work experience reflecting demonstrated ability. For this reason, many administrative services managers have advanced through the ranks of their organization, acquiring work experience in various administrative positions before assuming first-line supervisory duties. All managers who oversee departmental supervisors should be familiar with office procedures and equipment. Managers of personal property acquisition and disposal need experience in purchasing and sales, and knowledge of a variety of supplies, machinery, and equipment. Managers concerned with supply, inventory, and distribution should be experienced in receiving, warehousing, packaging, shipping, transportation, and related operations. Contract administrators may have worked as contract specialists, cost analysts, or procurement specialists. Managers of unclaimed property often have experience in insurance claims analysis and records management.
Persons interested in becoming administrative services or facility managers should have good communication skills and be able to establish effective working relationships with many different people, ranging from managers, supervisors, and professionals, to clerks and blue-collar workers. They should be analytical, detail-oriented, flexible, and decisive. They must also be able to coordinate several activities at once, quickly analyze and resolve specific problems, and cope with deadlines.
Most administrative services managers in small organizations advance by moving to other management positions or to a larger organization. Advancement is easier in large firms that employ several levels of administrative services managers. Attainment of the Certified Administrative Manager (CAM) designation offered by the Institute of Certified Professional Managers through work experience and successful completion of examinations can increase a manager's advancement potential. In addition, a master's degree in business administration or related field enhances a first-level manager's opportunities to advance to a mid-level management position, such as director of administrative services, and eventually to a top-level management position, such as executive vice president for administrative services. Those with the required capital and experience can establish their own management consulting firm.
Advancement of facility managers is based on the practices and size of individual companies. Some facility managers transfer from other departments within the organization or work their way up from technical positions. Others advance through a progression of facility management positions that offer additional responsibilities. Completion of the competency-based professional certification program offered by the International Facility Management Association can give prospective candidates an advantage. In order to qualify for this Certified Facility Manager (CFM) designation, applicants must meet certain educational and experience requirements.
Return to top
Job Outlook
Employment of administrative services managers is expected to grow about as fast as the average for all occupations through 2010. Like other managerial positions, there are more competent, experienced workers seeking jobs than there are positions available. However, demand should be strong for facility managers because businesses increasingly are realizing the importance of maintaining and efficiently operating their facilities, which are very large investments for most organizations. Administrative services managers employed in management services and management consulting also should be in demand, as public and private organizations continue to contract out and streamline their administrative services functions in an effort to cut costs. Many additional job openings will stem from the need to replace workers who transfer to other jobs, retire, or stop working for other reasons.
Continuing corporate restructuring and increasing utilization of office technology should result in a flatter organizational structure with fewer levels of management, reducing the need for some middle management positions. This should adversely affect administrative services managers who oversee first-line mangers. Because many administrative managers have a variety of functions, however, the effects of these changes on employment should be less severe than for other middle managers who specialize in only certain functions.
Return to top
Salary Expectations
Earnings of administrative services managers vary greatly depending on the employer, the specialty, and the geographic area. In general, however, median annual earnings of administrative services managers in 2000 were $47,080. The middle 50 percent earned between $32,550 and $67,630. The lowest 10 percent earned less than $23,800, and the highest 10 percent earned more than $90,120. Median annual earnings in the industries employing the largest numbers of these workers in 2000 are shown below:
- Computer and data processing services $54,700
- Colleges and universities $51,470
- Local government $48,470
- Management and public relations $44,420
- State government $43,710
In the Federal Government, contract specialists in nonsupervisory, supervisory, and managerial positions earned an average of $60,310 a year in 2000. Corresponding averages were $58,050 for facilities managers, $57,360 for industrial property managers, $53,830 for property disposal specialists, $57,400 for administrative officers, and $48,410 for support services administrators.
Return to top
Related Occupations
Administrative services managers direct and coordinate support services and oversee the purchase, use, and disposal of personal property. Occupations with similar functions include office and administrative support worker supervisors and managers; cost estimators; property, real estate, and community association managers; purchasing managers, buyers, and purchasing agents; and top executives.
Return to top
Associations, Resources & Accreditation
For information about careers in facility management, facility management education and degree programs, and the Certified Facility Manager designation, contact:
- International Facility Management Association
General information regarding facility management and a list of facility management educational and degree programs may be obtained from:
The Association of Higher Education Facilities Officers
For information about the Certified Administrative Manager designation, contact:
- Institute of Certified Professional Managers
Return to top
Source:
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2002-03 Edition, Administrative Services Managers, on the Internet at http://www.bls.gov/oco/
Return to top
Collapse
Pursue your Business and Management major today…
|
Virginia College
Earn your associate's, bachelor's or master's degree from Virginia College. Our extensive programs are offered 100% online, so you can launch the career of your choice from the comfort of your own home.
Learn more about programs at Virginia College.
Healthcare Reimbursement focuses on the fundamentals of medical office protocol with specialized training in the areas you will need for a job in this growing field. As a Virginia College student, you?ll be prepared for entry-level positions in the medical field related to reimbursement procedures. You?ll learn the fundamentals of medical office protocol and get specialized training in Current Procedural Terminology (CPT), International Classification of Diseases (ICD), and Health Care Financing Administration Common Procedural Coding System (HCPCS). You will also serve an externship for on-the-job training. You?ll be supervised by a physician, nurse, or health services professional and learn the billing and coding process from the working perspective.
What do Medical Office Administration graduates do?
Medical Office Administrators perform administrative duties in a medical office or clinic, reporting directly to an office manager, physician, or other health practitioner. You will help with communicating with patients and other providers, billing insurance companies, code physician diagnostic comments and orders, and more. This program is designed to teach you how to work closely with doctors to organize and monitor patient care services. In short, you will be a vital part of the health care team in a physician's office, a clinic, a hospital, a long–term care facility, or other medical office.
What classes will I take?
At Virginia College, you will only take courses that pertain to your success in the workforce. Do not worry if you are not already skilled in the areas below. That is why you are coming to school! We are experienced in giving students the training they need to become successful in their chosen careers.
You will have classes in:
Medical terminology
Medical law and ethics
Medical laboratory procedures
Medical records systems
Accounting
Business
Office automation
Customer service
In addition to training from instructors with real–world experience, you will also complete an externship in a physician's office, clinic or related health care facility under the supervision of a physician, nurse, or health services professional.
This online Bachelor of Science degree in Golf Course Management is designed to provide students with a diversified education in managing and operating a golf course, or other golf-related facilities. The program is designed for those who have completed the fundamentals in an associate degree program* and would like to add the skills and knowledge needed to give them a solid background in business and management. Students will gain critical thinking skills, management training, and leadership development. This comprehensive program provides graduates with the fundamental skills necessary to adapt to the golf management path they choose to follow.
Upon successful completion of this program, students should be able to
_ evaluate the golf management industry and career opportunities in the field;
_ establish and maintain high standards of personal and industry ethics at the pro shop;
_ conform to professional standards in personal appearance;
_ define concepts and procedures for purchasing, receiving, storage, and inventory of golf equipment and
supplies;
_ apply management principles to the food service industry and demonstrate leadership skills;
_ perform front of the house service functions and set and maintain service standards for various customers; and
_ describe the origin of various industry standards and their relationship to the history and cultural development of golf.
*Note: This program is offered in the online format but to qualify for admission, candidates must have completed an associate of applied business degree in golf complex operations and management comparable to the one offered by Golf Academy of America. Prospective students should speak with an Admissions Associate to determine acceptability of earned credits or degrees.
The online BS in Health Services Management program is designed for current and aspiring healthcare professionals. With this degree, you may qualify for jobs in hospitals, physicians' offices, ambulatory care centers, home health agencies, and more.
Virginia College is a senior college accredited by the Accrediting Council for Independent Colleges and Schools to award certificates, diplomas, associate's, bachelor's, and master's degrees. The Accrediting Council for Independent Colleges and Schools is listed as a nationally recognized accrediting agency by the United States Department of Education and is recognized by the Council for Higher Education Accreditation.
|
|
|
|
Bryant & Stratton College - Online
Develop the skills you need to reach your goals at Bryant & Stratton College. We offer career-focused degrees in a number of today's fastest-growing fields. Study online or in small classes, and get a quality education that fits into your busy life.
Learn more about programs at Bryant & Stratton College - Online.
The Bachelor of Science in Health Services Administration program is designed to prepare graduates for entry-level and assistant management positions in medical settings such as hospitals, clinics, nursing care facilities, doctors? offices, and insurance companies. Health services administrators are often responsible for creating and implementing policy and procedures, hiring and supervising staff, controlling finances, ordering supplies, and coordinating plans and activities with those of other health care managers.
The central focus of the program is to provide a comprehensive base in health-related knowledge and concepts and as well as the management of health services and facilities, with emphases on finance, legal aspects in healthcare, disaster planning and management, and information systems. The Bachelor of Science in Health Services Administration program prepares students to excel in decision-making skills, critical thinking, and small group communications.
Research opportunities and field experiences offer students insight into real-world applications of the information and skills they learn in class and help students prepare to successfully transition into a health care administration or management career.
The Medical Administrative Assistant program offers specialized training in modern medical office procedures. Graduates of the program are prepared for entry-level employment in private medical practices, outpatient departments, clinics, or government institutions. The program offers a foundation in keyboarding, document processing, and integrated office systems software programs with specialized training in medical billing, billing and coding, medical transcription, medical records, and modern medical office procedures. Graduates of this program will be able to apply coding, billing, records management, transcription and scheduling skills to administrative health care industry standards. Students study and practice the skills that will help them gain national billing certification from the American Billing Association (AMBA). Students can prepare for the national test through the Certified Medical Reimbursement Specialist (CMRS) boot camp that is offered along with this degree. Some typical jobs in the medical administrative assistant field include (national salary averages from salary.com): Medical Staff Coordinator ($38,193 - $50,389), Medical Transcription Supervisor ($43,656 - $55,317), Medical Records Administrator ($46,580 - $69,398).
The Medical Reimbursement and Coding (MRC) Program prepares students to sit for the national coding exams, or begin working in the coding and billing field. This unique program is formatted to specifically address, through core courses, a means to facilitate uniformity of terms, the structure and organization of the body systems, common disease processes, and common pharmacological treatments. The core courses provide students with a foundation on which they will complete the coding portion of this comprehensive program. After completing the mandatory core courses, students will have a choice of studying for Physician coding or Hospital/inpatient coding. While some coding professionals choose one type of coding based on their own interest and style, many coders are cross-credentialed and able to work in both arenas. The MRC Program prepares students with the information needed to choose one or both coding paths. Students will study and practice the skills that will help them gain national coding certification from either The American Health Information Management Association (AHIMA) or the American Academy of Professional Coders (AAPC). The comprehensive nature of the MRC Program fulfills all hourly criteria for both AHIMA and AAPC national certifying bodies. Students who successfully complete the MRC Program will be equipped to participate in the field of medical coding and reimbursement.
Bryant and Stratton College is accredited by the Commission on Higher Education of the Middle States Association of Colleges and Schools. This is a regional accrediting agency recognized by the U.S. Secretary of Education and the Commission on Recognition of Postsecondary Accreditation..
|
|
|
|
Western Governor's University
At Western Governors University, your competence - the knowledge and skills you possess - is the ultimate focus of every degree program.
Learn more about programs at Western Governor's University.
Become a unique asset in the world of health informatics and health information management. WGU?s B.S. in Health Informatics program combines concepts from healthcare, IT, and leadership practice to provide you with the knowledge and skills to become a valuable designer, developer, and manager of health information systems. This program is for experienced healthcare or IT professionals seeking an affordable bachelor?s degree and two IT certifications to work in this high-demand field.
This flexible, accredited program incorporates two IT certifications at an affordable cost: CompTIA A+ IT Technician and CIW Database Design Specialist (all certification fees are included in your tuition). This program has been designed to align with the American Health Information Management Association?s (AHIMA) curriculum competencies. You may be eligible to apply to sit for the AHIMA Registered Health Information Administrator (RHIA) credentialing exam upon completion of this program.
WGU is the recipient of the USDLA 21st Century Award for Best Practices in Distance Learning for 2008, awarded in recognition of our success in expanding access to higher education. WGU was also recognized by TIME Magazine as the ?best relatively cheap university you?ve never heard of? in the 11/13/08 issue of the periodical.
Enhance your personal status, boost your salary, and increase your job security with WGU?s B.S. in Nursing. This program is for actively working registered nurses (RNs) who hold an associate?s degree or diploma in nursing, possess healthcare industry experience, and can devote 15 to 20 hours per week to their studies.Based on National League of Nursing (NLN) competency standards, the B.S. in Nursing prepares you to become a higher level nurse in hospitals and other healthcare facilities. The program incorporates skills and knowledge beyond the clinical aspects of nursing, integrating patient education, health promotion, nursing roles and values, and technology, as well as healthcare systems and policies into the curriculum. This is a perfect program for RNs with associate?s degrees who want to advance their status and careers. WGU nursing programs are CCNE accredited.
This program is for actively working registered nurses (RNs) who hold a nursing bachelor?s degree (BSN), already possess healthcare industry experience, and can devote 15 to 20 hours per week to their studies.
The M.S. in Nursing?Education Specialization prepares you to become a nurse educator in schools, hospitals, and other healthcare facilities. The program equips you with high-level knowledge and skills while incorporating best practices in policy, organization, and financing; role development; research; advanced nursing practice; and nurse education. This is a perfect program for RNs with BSNs who want to become nurse educators. WGU programs are CCNE accredited.
This program is for actively working registered nurses (RNs) who hold a nursing bachelor?s degree (BSN), already possess healthcare industry experience, and can devote 15 to 20 hours per week to their studies.
The M.S. in Nursing?Leadership and Management Specialization prepares you to become a staff developer or health administrator in schools, hospitals, and other healthcare facilities. The program equips you with high-level knowledge and skills while incorporating best practices in policy, organization, and financing; role development; research; advanced nursing practice; and nurse leadership and management. This is a perfect program for RNs with BSNs who want to become nurse leaders or managers. WGU programs are CCNE accredited.
WGU?s M.S. in Nursing?Education (RN to MSN Option) is for registered nurses (RNs) who hold an associate?s degree, already possess nursing experience, and can devote 20 or more hours to their studies.
This direct RN to MSN option prepares you with bachelor?s- and graduate-level coursework to earn your master?s degree. The program equips you with the skills and knowledge needed to become an effective nurse educator in a variety of healthcare settings. You?ll develop best practices in nurse education, advanced nursing practice, healthcare policy, and the nursing sciences. This is a perfect program for RNs with associate?s degrees who want to become nurse educators.
WGU nursing programs are accredited by the Commission on Collegiate Nursing Education (CCNE).
WGU?s M.S. in Nursing?Leadership and Management (RN to MSN Option) is for registered nurses (RNs) who hold an associate?s degree, already possess nursing experience, and can devote 20 or more hours to their studies.
This direct RN to MSN option prepares you with bachelor?s- and graduate-level coursework to earn your master?s degree. The program equips you with the skills and knowledge needed to move into nursing management or administration. You?ll develop best practices in leadership and management, advanced nursing practice, healthcare policy, and the nursing sciences. This is a perfect program for RNs with associate?s degrees who want to become nurse leaders or managers.
WGU nursing programs are accredited by the Commission on Collegiate Nursing Education (CCNE).
This program is ideal for the self-motivated learner who already possesses healthcare industry experience, seeks in-depth knowledge in management and strategy, and can devote 15 to 20 hours per week to their studies.
The MBA ? Healthcare Management prepares you for mid-level to upper-level healthcare management positions. The program educates you in core business skills, essential industry knowledge, and advanced healthcare managerial expertise. A perfect program for the experienced healthcare administration professional who seeks a credible degree program and upward mobility.
Westwood College schools are accredited by either the Accrediting Commission of Career Schools and Colleges of Technology (ACCSCT) or the Accrediting Council for Independent Colleges and Schools (ACICS).
Westwood is also a candidate for accreditation with The Higher Learning Commission and an affiliate of the North Central Association (http://www.ncahlc.org/).
The U.S. Department of Education maintains a database of post-secondary institutions accreditations. To conduct a search of credentials by institution, go to http://ope.ed.gov/accreditation/.
|
|
|
|
Strayer University
Get the right foundation for your future with a degree from Strayer University. Evening, weekend and online classes are all available to meet the needs of busy adults.
Learn more about programs at Strayer University.
The Bachelor of Business Administration (BBA) prepares graduates for a wide range of managerial positions in business, government, and non-profit organizations. Business administration students acquire fundamental as well as practical and professional skills in all phases of business, including decision-making and problem-solving.
The BBA program offers area concentrations that enable students to tailor their degrees to their career and educational goals. Specializations are available in: Acquisition and Contract Management, Banking, E-Business, Finance, Hospitality and Tourism Management, Human Resource Management, Legal Studies, Management, Marketing, and Retail Management.
*Programs may vary by state and by campus.
Responds to the needs of current students and employers who are interested in a degree program that prepares students for middle to executive-level managerial positions in the health services industry. The Master of Health Services Administration program is designed to meet the needs of health care professionals and others who wish to obtain the knowledge and skills needed to assume mid-level and executive-level managerial positions in health services organizations. The program will allow these individuals to pursue graduate study without interrupting their careers, thereby avoiding significant opportunity cost.
The MBA program offers a broad-based education, with a choice of concentrations. The program features a curriculum that prepares adult students for the emerging knowledge economy while emphasizing the latest concepts, practices, and skills in today?s rapidly changing marketplace. It is designed for working professionals from a wide range of backgrounds who wish to advance or enhance their business careers.
This program offers specializations in the following areas: Accounting, Acquisition, Finance, Health Services Administration, Hospitality and Tourism Management, Human Resource Management, Information Systems Management, International Business, Management, Marketing, Professional Studies, Project Management, and Public Administration.
*Programs may vary by state and by campus
Strayer University is accredited by the Middle States Commission on Higher Education.
|
|
|
|
|
|
|
|
